Shipping & Return Policy
Shipping and Return Policy
Please allow up to 48 business hours for your order to be processed. Please allow 5-7 business days to receive order. All orders are shipped via USPS.
* All sales are NON-REFUNDABLE.
* Only exchanges and merchandise credit will be allowed.
* Exchange requests for any damaged items must be made within 7 days upon delivery of merchandise and all items being returned for credit must be in the original condition with its original packaging.
* It is the customer's responsibility to return any and/or all merchandise to our business for exchange/credit.
* Shipping and handling fees are NON-REFUNDABLE except for damaged items being returned. (Including ALL refused and unaccepted packages).
* Shipping fee must be covered incoming and outgoing by customer for exchanges.
* Items returned after 15 days upon delivery of merchandise will not be accepted.
* NO EXCEPTIONS.
How to Return or Exchange:
1. Information required for Return/Exchange:
* Company Name
* Contact Name
* E-mail Address
* Order #
* Order Date
* Style# for Return/Exchange Item
* Quantity for Each Style#
* Reason for Return/Exchange
2. E-mail the above information to email@example.com
3. Once return authorization is acquired, ship the item(s) to Cultured Standards.
4. Upon receiving your Return/Exchange item(s), you will be contacted via E-mail for final confirmation.